To ensure that
you have trouble-free experience, we've established
numerous ways for you to get the support you need
to troubleshoot or answer any of your questions.
To run Real English videos
and lessons you need two browser plug-ins (small
helper applications that let you access certain
file types offered through websites). Real English
uses Real Player file types for all video files.
We've provided you with Real
Player instructions.
We also recommend users
use Internet Explorer 5.5 or above or Netscape
6 or above for all Real English site content.
Here's what you are
using now:
If you are not using Netscape
Navigator version 6 or above or Internet
Explorer version 5.5 or above, we
recommend that you update your browser. If
you are using Internet Explorer, to find
the correct version of your browser, look
for MSIE X.X in
the "Here's what you are using now" section
above. If it's 5.5 or above, you are ok for
Real English site usage. For
Netscape users, you'll find your version
number located at the end of the User
Agent line above.
Microsoft
Internet Explorer download
Netscape
Navigator download
We also recommend
a screen resolution of 1024 X 768.
Your resolution is currently set to
.
By Email
You can contact us with your
support related questions via email. Email support
related questions via the email link located
on the Tech Support section of your subscription
site. This option is only available
to Gold Pass subscribers.
Online
The Real English
Community Forum
All Real English subscribers, regardless of subscription level, have
access to the Real English Community Forum. This message board is a great
place to ask questions and get questions answered. Real English staff
monitor and participate in forum discussions and there are many subscribers
participating. You'll most likely find answers to questions here.
Real English Chat
Gold Pass members can take "community" to
the next level with our Live Chat feature. Subscribers
can connect with other online members and Real
English staff via this real-time communication
feature available with just a click from any
portion of the Gold Pass subscription site.
FAQ and TIPS
Subscription sites include
an FAQ (Frequently Asked Questions) and Tip page
where you'll find additional helpful information
for using Real English sites.
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